Refund policy

RETURNS & EXCHANGES

We want you to love your Sniff fragrance. If something isn't right, you can return or exchange your order within 14 days of receiving it.

ELIGIBILITY

- The request is made within 14 days of delivery.

- The perfume has only been lightly tested and is still almost full (at least 90% of the bottle remaining).

- The bottle, cap and box are undamaged, and the item is returned in its original Sniff packaging.

- Your order number is provided.

Items that have been heavily used, damaged after delivery, or returned without their original packaging cannot be accepted.

HOW TO START A RETURN OR EXCHANGE

Email us at sniff.fragrancee@gmail.com with your order number and the reason for your request. We will reply with the next steps.

DAMAGED OR WRONG ITEMS

If your order arrives damaged or you received the wrong scent, contact us within 48 hours of delivery with a photo, and we will replace it free of charge.

RETURN SHIPPING

Return shipping costs are paid by the customer, unless the item arrived damaged or incorrect.

REFUNDS

Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are sent via InstaPay or mobile wallet within 7 business days. Original shipping fees are non-refundable.